Terms and Conditions

Last updated: July 11, 2026

Welcome to Masar. These Terms and Conditions ("Terms") govern your use of the Masar platform available at app-masar.com and any related services or applications (collectively, the "Platform" or the "Service"). By using the Platform or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of them, please do not use the Platform.

1. Definitions

• "Masar", "we", "us": the Masar construction project management platform.
• "User", "you": any natural or legal person using the Platform.
• "Organization": the business account a user creates to manage their company and team on the Platform.
• "Content": any data, files, documents, or information entered or uploaded to the Platform by a user.
• "Subscription": a paid plan granting an Organization access to additional features.

2. Description of the Service

Masar is a cloud-based software-as-a-service (SaaS) platform for managing construction projects, built for contractors and companies operating in the construction sector. The Service includes — without limitation — project management, quantity takeoff and pricing studies, quotations, electronic invoicing, expense and payment tracking, subcontractor management, an accounting system, employee and payroll management, an owner portal, and an AI assistant.

We reserve the right to modify or update the Service, add features, or discontinue sub-features at any time, making reasonable efforts to notify you of any material change that affects your core use of the Platform.

3. Eligibility and Account Registration

• You must be at least 18 years old and have full legal capacity to enter into contracts.
• If you use the Platform on behalf of an entity, you represent that you have the legal authority to bind that entity to these Terms.
• You agree to provide true, accurate, and complete information when registering and to keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect any unauthorized use.

4. Subscriptions and Payment

• The Platform offers a free plan with limited features and paid plans (monthly and yearly) with full features, as described on the pricing page.
• Payments are processed through a secure third-party payment provider (Stripe); we do not store your card details on our servers.
• Automatic renewal: subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date from your billing settings.
• Cancellation: you may cancel your subscription at any time; you retain access to paid features until the end of the current billing cycle.
• Refunds: amounts paid are non-refundable for elapsed or partial periods, unless applicable law provides otherwise.
• We may change prices with at least 30 days' notice before any change takes effect; increases apply only from the next billing cycle.
• Value-added tax (VAT) and any applicable government fees are added to listed prices in accordance with the laws of the Kingdom of Saudi Arabia.

5. Data Ownership and Content

• Your data belongs to you. You retain full ownership of the Content you enter into the Platform (project data, invoices, documents, contacts, and more).
• You grant us a limited, non-exclusive license to process, host, back up, and display your Content solely to the extent necessary to provide and improve the Service.
• You can export your data at any time using the export tools available in the Platform (Excel/PDF).
• You are solely responsible for the legality and accuracy of the Content you enter, and for obtaining any consents required to enter third-party data (such as your employees' and clients' information).

6. Acceptable Use

You agree not to:

• use the Platform for any unlawful purpose or in violation of the laws applicable in the Kingdom of Saudi Arabia;
• attempt unauthorized access to the Platform's systems or to other users' accounts or data;
• reverse engineer, decompile, or copy the Platform or any part of it;
• resell, rent, or sublicense the Service without our prior written consent;
• upload harmful content (viruses, malware) or content that infringes third-party intellectual property rights;
• use automated tools to scrape data or flood the Platform with requests beyond reasonable use;
• impersonate any person or entity or misrepresent your identity or your organization.

We may suspend or terminate any account that violates these rules, with prior notice where feasible.

7. AI Assistant and Automated Calculations

• The Platform includes an AI assistant and automated calculation tools (such as quantity takeoff and pricing studies) that rely on engineering formulas, standard assumptions, and artificial intelligence models.
• These tools are estimation aids and do not replace specialized technical review or professional engineering, accounting, or legal advice.
• You are ultimately responsible for reviewing any outputs (quantities, prices, journal entries, reports) before relying on them in your commercial or contractual decisions.
• AI outputs may contain errors or inaccurate information, and we do not guarantee their correctness or completeness.

8. Electronic Invoicing (ZATCA)

The Platform provides features that assist with compliance with the electronic invoicing requirements of the Zakat, Tax and Customs Authority (ZATCA). However, you remain solely responsible for your full tax and zakat compliance, including the accuracy of the data entered into invoices and the timely filing of returns.

9. Intellectual Property

The Platform and all of its components — including software, designs, trademarks, logos, and content we create — are owned by or licensed to us and are protected by intellectual property laws. Your use of the Platform does not grant you any ownership rights in it, except for the limited right of use described in these Terms.

10. Service Availability

• We make commercially reasonable efforts to keep the Platform available around the clock, but we do not guarantee uninterrupted or error-free availability.
• The Service may be temporarily unavailable for scheduled or emergency maintenance or for reasons beyond our reasonable control.
• We back up data regularly, but we recommend that you export copies of your important data on a regular basis.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Platform is provided "as is" and "as available" without any express or implied warranties, including warranties of fitness for a particular purpose.
• We are not liable for any indirect, consequential, or incidental damages, including loss of profits, loss of business opportunities, or data loss resulting from misuse.
• Our total aggregate liability to you shall in all cases not exceed the total amounts you paid to us during the twelve (12) months preceding the event giving rise to the claim.
• Nothing above limits our liability in cases of fraud, gross negligence, or any liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of third-party rights, or the Content you enter into the Platform.

13. Termination

• You may delete your account at any time from the Platform settings.
• We may suspend or terminate your account upon a material breach of these Terms, non-payment of amounts due, or where required by law.
• Upon account termination, you will be given a reasonable period to export your data before it is permanently deleted from our systems in accordance with our data retention policy.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with the last-updated date and will notify you of any material change by email or an in-platform notice. Your continued use of the Platform after the changes take effect constitutes acceptance of them.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The competent judicial authorities in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising out of or relating to these Terms, unless an alternative dispute resolution method is agreed in writing.

16. General Provisions

• If a competent authority finds any provision of these Terms invalid, the remaining provisions remain in full force and effect.
• Our failure to exercise any right under these Terms does not constitute a waiver of it.
• You may not assign your rights or obligations under these Terms without our prior written consent.
• These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the use of the Platform.

17. Contact Us

For any questions about these Terms, you can reach us at:

• Email: support@app-masar.com
• The Contact page